Archive for July, 2009

Terrible Customer Service – Bank of America Edition

Wednesday, July 29th, 2009

How come so many companies are so absolutely, disgustingly terrible at online customer service? You email them some straight forward questions and it seems like the reps are trained to duck and dodge and avoid the questions. You ask them again, and get something completely unrelated to the original question. It’s like they don’t even fully read and understand your questions, and just fire off something as quickly as possible.

Last night I placed an order online for some cycling stuff. Not much, about $22. Immediately, Bank of America sent me an email telling me that I was trying to commit fraud and that they are suspending my account. I wait till morning and, indeed, I cannot access my account. I email them and ask what exactly is going on. They basically refuse to help me and I have to use some website to prove who I am.

I go there, it asks for my credit card number, last four, mother’s maiden name, etc.. Scary stuff, especially after the bank has just told me I was trying to commit fraud. I go through with it. They ask me questions about my car loan that is through another bank. Why in the world are they looking that up?? I go with the flow.

I go back to email and tell them I did their dog and pony show and ask them what it was all about. I very directly ask them what it was all about, and they just say it was an out of the ordinary charge. What? I’ve purchased from 4 different bike shops since the 17th (the current statement) alone, why did that one transaction make them decide I was committing fraud? They don’t answer and dodge the question and I end up getting an explanation of what a pending charge is after I ask to have a manager, or someone that knows what is going on, get in touch with me.

So, Bank of America, why are your online reps so bad? Why do they dodge my questions?

Update: I’ve exchanged a couple more emails and these people absolutely refuse to let me talk to anyone with any sort of authority in the company. I’ve been with NationsBank / MBNA / Bank of America for 13 years now and cannot get someone to actually help me. What does it take?

Like the new bike so far

Sunday, July 5th, 2009

I’ve only had the bike for three days now, but I think I’m going to like it. I rode for 8 miles on Saturday and 15 this morning. It was great to finish up the ride exhausted, rather than in pain like my recent attempts at running. I’ve spent like $900 so far getting going and forsee needing another $150 or so to make me safe and comfortable.

Posted from iPhone.

Purchased Trek 7.3 FX

Friday, July 3rd, 2009

I’ve gotten fed up with the shin splints when running, and fed up with the elliptical and stationary in the fitness center, so I decided to buy a bike!

The first store I went to wasn’t helpful AT ALL. The salesman basically told me to find what I like and let him know, then went back to starting off in to space.

Second store, Bicycle Garage Indy, was MUCH better. The two salesmen I talked to were friendly and knowledgeable and steered me towards a bike that will meet my needs. I ended up with a Trek 7.3 FX. There was a great difference in feel between it and the 7.2 FX that I had first set my eyes on. I could immediately feel the difference when shifting, pedaling, etc. I thought the cost difference was worth it.

I took it on a brief 5.8 mile spin tonight and had fun. I’ll try for 10 miles in the morning and see how I like it then!

Here was a quick snapshot from right before I took it in to my apartment for the first time:
photo