Archive for August 8th, 2009

Comcast internet woes

Saturday, August 8th, 2009

For the past week or so I’ve been having troubles with my comcast high speed Internet. It will go diwn then come back up a few minutes later Friday night, the 7th, it got really bad. Today it has been down more than it has been up. I’ll watch the modem, motorola sb5101, status page and it just won’t lock on to a signal. Occasionally it will get one and work for a few, then right back down.

So I called 1800COMCAST. The lady had me power cycle everything, which I had of course done already but I play a long with her script. She says she is running a test and can’t connect to my modem. Well, if she could, I probably wouldn’t be calling. She asks me if I own the modem and I explain that I got it from the previous cable company before comcast took over. Then she tells me that the failure to get a signal is a sign that my modem is dieing and that I need a new one. Sigh. Oh, they’re more than willing to rent me one for a monthly fee if they send a truck. I don’t buy it at all and play a long to get the call ended. Seems that was all she was interested in too. I offered to read stuff about the signals and such, but she just wanted to tell me to get a new modem and get on to the next call. Must have to keep the call center stats up?

Now what? I imagine things will behave as temps decrease, but that’s a pain to have to wait for afterdark to have reliable Internet service.

At least I have my iPhone to get my fix and whine. Oh yea, Comcast, your online chat help thing doesn’t work in the iPhone. Maybe that should be integrated with your app?